Services and Support FAQs
- IQOS 3 DUO FROSTED RED LIMITED EDITION
- Welcome to IQOS
- MOONLIGHT SILVER IQOS 3 DUO LIMITED EDITION
- FDA Authorization for IQOS
- IQOS Boutique
- IQOS Services & Support
- Heat Not Burn Technology
- HEETS tobacco sticks
- HEETS DIMENSIONS
- IQOS 3 DUO Lucid Teal Limited Edition
- IQOS 3
- IQOS 3 MULTI
- IQOS Devices
- Services and Support
- Orders and Commercial Information
- IQOS UPDATE
I am new to IQOS. Do you offer any personalised assistance? Is it free of charge?
We know that some adult smokers find it challenging to convert to IQOS. That is why we encourage adult IQOS users to join our complimentary and effective QOACH program.
Your personal QOACH will be by your side to answer your questions via phone, email, instant messaging or video calls ― whichever you prefer.
How does this program help? From deciding which type of HEETS tobacco sticks suits your taste preferences best, to explaining how to clean your device, to providing tips about IQOS whenever you need it, our highly trained QOACHES will accompany and motivate you every step of the conversion journey.
I am not sure if IQOS is for me. Can I try IQOS before I buy it?
You can try IQOS by creating a request on the link below:
This product is not risk free and is addictive.