Every IQOS experience is unique. So we developed IQOS CARE PLUS, a service package for you to enjoy tailored support, coverage, and other additional benefits. It's time to enhance your IQOS experience
Need support using your IQOS? How about some tips and tricks? Be on the look out for an email from us.
International Assistance
Would you like help with your IQOS while travelling? Call IQOS dedicated helpline for advice and assistance.
Accident Coverage
IQOS CARE PLUS provides you with the comfort that even if you accidentally damage your IQOS you will get a replacement. T&C apply.

First to know
Whether it’s new products, limited editions or new services, you will now be the first to know about all things IQOS
Copper IQOS 3 And IQOS Multi

Rapid replacement
A quick replacement of your IQOS to ensure that you can always enjoy IQOS moments.
White IQOS 3 Duo And IQOS 3 Multi

How enroll to IQOS Care Plus


  • 1. Create an account by clicking on my account icon at the top right of the page.
  • 2. From your account, click on "Add New Device" and enter the 12-digit device ID that can be found on the bottom of the IQOS box.
  • 3. Review and accept the terms and conditions.
Care+ enrollment is currently unavailable. Please try again later.
Looking for some support?
Help is not far away. Visit our support section to learn how to use, charge, and clean your IQOS, and find useful tips. We also have troubleshooting advice for common issues.
Still have questions about IQOS?

We are here to help you across multiple channels.

IQOS on Facebook

Visit our IQOS Facebook page

IQOS on Twitter

Get in touch with IQOS support on Twitter

IQOS Email Support

Send us your questions and we will answer shortly

IQOS on YouTube

Visit our IQOS Customer Care channel